Refund Policy

Intentional Cleaning Service

At Intentional Cleaning Service, customer satisfaction is important to us. We strive to provide high-quality cleaning services with professionalism, care, and integrity. If you are not satisfied with your service, please review our policy below.

​

Satisfaction Guarantee

If you are dissatisfied with any area of your cleaning service, please notify us within 24 hours of your appointment. We will make every reasonable effort to address and correct the issue.

​

Re-Clean Policy

Eligible concerns reported within the 24-hour window may qualify for:

• A complimentary touch-up or re-clean of the missed area(s)

• Service adjustments at management discretion

• Re-Clean services appointments are based on ICS availability.

​

Non-Refundable Situations

Refunds will not be issued for:

• Issues reported after 24 hours of completed service

• Areas that were inaccessible during cleaning

• Pre-existing damage, stains, odors, or wear and tear

• Services completed according to customer instructions

• Last